Lewis Jenkins
DO NOT BOOK WITH THIS COMPANY We had booked an apartment in Copenhagen with Nest for a very special occasion—our wedding—planning to stay from the 22nd to 26th of August with a group of 11 people. Initially, we secured a single apartment to accommodate all of us, which was ideal. However, a few months after booking, Nest informed us that the original apartment was no longer available. They offered two separate apartments instead, which wasn’t what we wanted, but with the wedding approaching, we reluctantly agreed. To our shock, just weeks before the big day, we received a message via Booking.com stating there was a problem with our reservation. We contacted Nest immediately and spoke with Glen and Sheila via email. Their response was not only unhelpful, but they also told us we’d need to rebook—at a price £800 higher than our original booking. There was no effort from their side to resolve the issue or take responsibility, and as it stands, we’ve been left without accommodation for our wedding. This experience has been incredibly stressful and disappointing. I would not recommend Nest Copenhagen, especially if you’re booking for an important event. The lack of professionalism and customer care was astounding. Don’t deserve 1 star