Alyson Gross
I checked in less than a month ago for a long term stay so a quick review on my move in experience. I have to say the staff are really nice and welcoming. William was so nice, when I arrived it was an especially hectic day and he never made me feel like he didn‘t have time for me. I hope he gets recognized by his team for his extremely professional conduct. My room itself is spacious and has everything I need for one person, although I would have appreciated tupperware to be included as well. Some inventory was missed when I arrived but again William took care of it immediately. The cleaniness of the room itself was unfortunate: there were hairs in the bed, curtain and floors (all the same kind - so previous guest?cleaner?) the cooking ware had food on them, the freezer is full of ice so makes it hard to use (they should defrost the freezer in my opinion as part of the room turnover …), the mugs had tea residue on them, and the steam vent above the stove was covered in a thick layer of dust so much that clusters of dust would fall from it, so I felt uncomfortable as if it wasn‘t actually cleaned from the previous guest, and ended up washing the entire kitchenware and disinfecting the room myself. i‘m quite happy with the location and neighborhood. Laundry room i would appreciate if they had a system on their app where you could actually see which machines are currently in use and for how long, it is always full at the moment and a lot of unnecessary trips are taken to check if a machine is free, and yes there is the laundry room on the second floor. Their event schedule is free and has a large offering but the popular events are sold out fast and I would appreciate a system where people could join a waitlist in case a space frees up and equally where people who have missed out frequently would be given priority for future events (as everyone here is indirectly paying for these additional offerings). The grounding is nice as well. Be aware though that the changing room in the grounding is unisex and the only privacy cabins are in the showers where the floor is wet (made it hard for me to change my clothes in there without getting them wet). & other guests don't comply with the no-phone policy in the spa, & this policy doesn't apply for the gym. I hope that I will be able to give a 5 star review by the time I move out, overall very happy to be staying here. Update: Room has been thoroughly cleaned after feedback, Grace was really nice. Feedback on privacy issues with the unisex changing rooms and with cameraphones in the pool and gym was received kindly. I hope this equally encourages future residents to voice their needs for shared spaces.