Maria C
I honestly cannot recommend this hotel. The experience felt careless and inhospitable from start to finish. First, they do not offer early check-in, which is fine in theory, but the way they handle it is absurd. There is no notification system, no courtesy, nothing. I was told to physically come back to the front desk every 20 minutes to check if my room was ready. This is not hospitality. This is making your guests feel like a nuisance. Then I finally get to the room and it is unbelievably bare. It felt more like a converted dorm or a very sad hospital wing than an actual hotel. The lighting was harsh, the furniture was minimal, and the space had no warmth or comfort. My bedside lamp didn’t even have a switch, so I had to literally screw and unscrew the light bulb every time I wanted the light off. How does this even make it through basic setup? When I pulled back the duvet to settle in, there was an actual spider in my bed. Not in the corner of the room. In the bed. On top of that, there was a clump of hair sitting on the bathroom floor, which makes it clear the room was not cleaned properly before I arrived. Completely unacceptable. I had genuinely been looking forward to the spa, but that was another disappointment. There is only one shared changing room for everyone, which feels uncomfortable and awkward, and the layout of the spa and gym is so disorienting that just getting to the treadmill feels like navigating a maze rather than relaxing. And the thing is: I really wanted to like this place. The lobby is gorgeous. The listening room and the community events sounded special and honestly gave me hope. It has all the potential in the world to be warm, creative, and welcoming. Instead, the actual experience felt careless and uncomfortable. I left feeling frustrated and let down, which is such a shame because this could have been something really great.