Dylan Shellard
Hi guys, So if you are thinking to move here here is my experience of The Collective, Old Oak. I moved out a month ago, and prior to moving out I had settled all of my invoices from The Collective, however their accounts team had sent me a further one for around £600.00. I had questioned this at the earliest possible time asking if this was sent in error. The reason being is that to my workings, I had settled all of my rent and also given them an additional £1,300 as deposit which they were holding. Two weeks prior to move out, as per my contract I had also requested that I was able to receive my deposit back at the earliest available opportunity. Following my move out, I have sent emails to Jose at the accounts department several times asking him if we could come to a resolution about this final payment, as well as the return of my deposit. Unfortunately despite several emails chasing this up, and a month go by, they have not even provided with me the courtesy of an email back to say that they have acknowledged and are dealing with my request. It’s extremely disappointing because when I was living in the building, I was often asked by staff members to write positive reviews on Google for the building, and clearly these don’t take into account the lazy and disrespectful way in which you are dealt with once you move out. I am writing this bad review not because it gives me any enjoyment at all, but because I am hoping that my words written in a public forum will be the only way I can receive a resolution with this company. My advice to anybody considering this place to move to is to stay well clear, don’t believe the positive reviews and there are much better places to move in to.