CommunitiesThe Collective Coliving

Communities > United Kingdom > London > The Collective Coliving

MARIA MYLONA

The Collective has been the worst living experience since I moved to UK. First of all the rooms are extremely tiny, not enough space for your personal belongings (e.g. clothes). The cleaning service is awful, it takes lots of complaints to actually find your room clean. The building is situated in the middle of a huge ongoing construction point: debris coming in the room and on the bed; noise, shaking of the building as the machines dig underneath, etc. More about the inside environment: the ventilation in the corridors is almost non-existent, the promised facilities do not always function, during summer the rooms reach 40 C degrees of temperature without any provisions from the management, etc. About the service (with the exception of only a couple of kind people at the reception) you receive dismissive replies when you inquire about anything that may affect your staying there. In regard to the outside environment: only one mini market that offers the basics in the highest prices, no cash point machine in close proximity. The Collective is situated next to one of the most dangerous areas of London, lots of gangs walking around day and night. I would not recommend this place to anyone not only for the bad service and nonexistent quality but also for location. Most importantly they haven’t submitted my deposit to one of the approved schemes. They did it after I checked and complained. They kept my deposit because I asked them to leave as all the above problems caused me health issues and an unpleasant stay. They kept my deposit although I have been e-mailing and discussing the above issues with the argument that otherwise they will be hunting me through courts and other means. An awful experience, awful people, facilities and management.