Matheus
My experience with Stolas was terrible. I had a severe allergic attack due to the mites in the mattress from day one. After going to the hospital twice, I had to move so I wouldn't stay sick. When I was presented with the possibility of washing the mattress or changing the room, I said I could come back the following month, and when I contacted them again, I was only offered an even worse room. THEY REFUSED TO REFUND MY MONEY FOR THE RESERVATION, EVEN KNOWING THAT I HAD TO LEAVE DUE TO HEALTH PROBLEMS ARISING FROM THE HOUSE'S HYGIENE CONDITIONS!!! Absolute nonsense, they took 150 dollars from me and were extremely rude. I don't recommend it to anyone! The only good thing is the location, but honestly it's not worth it. Look elsewhere if you don't want to stress. Addendum: In response, the company continues to provide false information, saying that it presented solutions before my departure, which is absolutely untrue and I can provide it. I was never suggested changing the mattress or fumigation, only changing the room, and I, in poor health, feared I would continue to experience those problems. Only after my departure, the next day, the Stolas employee Diego presented me with the aforementioned possibilities, when I had already paid for another place. Even so, I said that same day (June 5, 2023), that is, ONE DAY AFTER I LEFT, that I would return the following month if they fulfilled the agreement. However, the Stolas administration continues to provide false information in order to disqualify the consumer's opinion, saying that I only contacted them “2 months later.” All lie! Total disrespect. If it were in my country, I wouldn't stop seeking my rights. ___________ My experience with Stolas was terrible. I had a severe allergic attack due to mites in the mattress from the first day. After going to the hospital twice, I had to move so I wouldn't stay sick. When they presented me with the option of washing the mattress or changing rooms, I said I could come back the following month, and when I contacted them again, they only offered me an even worse room. THEY REFUSED TO REFUND MY RESERVATION MONEY EVEN KNOWING I HAD TO LEAVE DUE TO HEALTH PROBLEMS ARISING FROM THE HOUSE'S HYGIENE CONDITIONS!!! Absolute nonsense. They took $150 from me and were extremely rude. I don't recommend it to anyone! The only good thing is the location, but I sincerely don't recommend it. Look elsewhere if you don't want to be stressed. Addendum: In response, the company continues to provide false information, saying they presented solutions before my departure, which is absolutely false and I can prove it. They never suggested changing the mattress or fumigating, only changing the room, and I, in poor health, was afraid of continuing to experience those problems. It wasn't until the next day after my departure that Stolas employee Diego presented me with the aforementioned options, even though I had already paid for another place. Even so, I said that same day (June 5, 2023), that is, ONE DAY AFTER I LEFT, that I would return the following month if they honored the agreement. However, Stolas management continues to provide false information to discredit the consumer's opinion, saying I only contacted them "two months later." They're all lying! Total disrespect. If it were in my country, I wouldn't stop seeking my rights.