Adan Torres
I was really disappointed. The first time I went was a great experience, but this time was terrible. The reception staff don't give complete information unless you ask, or they give it out in dribs and drabs if you do. They told me that to use the fridge I only had to label the product, which I did, and the next day my product wasn't there. I told the receptionist and he said they had cleaned the fridge and since we didn't write down the name of the person who made the reservation, they didn't honor it, something he didn't explain well from the beginning. In three days they haven't changed the towels or sheets (we know this because they have specific stains that tell us they're the same ones). During my first stay, the reception staff were very friendly, explaining what we could do and the tours they offered. This time, they didn't provide that service; I had to book those services separately. When I asked the receptionist anything, they never knew anything. What really threw me off was that we thought complimentary coffee was offered in the hotel restaurant, but reception said it wasn't. Honestly, we were very disappointed with this second stay, especially since the first was excellent, from the service to the options they offered to enhance our experience. I think they should reconsider who they put at reception, as that's the first point of contact with the customer, and it's what ultimately determines whether the customer will stay there again or not. In our case, I will never return to this hotel. Note: I booked for a week.