Mariana M.
I am hesitant to write this review, as the community and location of Co404 was pleasant. However, there are critical issues that potential guests need to be aware of. Upon arrival, we were promptly warned by a volunteer about the health risks due to the water quality: "Oh, you are going to get very sick here because of the water." This comment underlined the broader public health concerns tied to the town's water issues. For context, the documentary "Mexico's Deadly Coca-Cola addiction" offers insight into this. The town lacks the necessary infrastructure resulting in raw sewage contaminating local waterways and ending up as the tap water you will use to shower, wash dishes, etc. Given these severe environmental concerns and their obvious awareness of it, I believe Co404 should take more robust measures to protect the well-being of its guests, such as installing water filtration systems throughout the property. The importance of this cannot be overstated, especially considering the premium price of the stay. My experience was significantly impacted by these issues. Trying to work remotely while very sick was not great for me or my partner and this situation was not unique to us; most guests were sick or had gotten sick, some multiple times. I know of at least one person that is still dealing with prolonged side effects months after. On top of that skin issues from the water quality aren't uncommon. We ended up leaving two weeks into our planned month-long stay due to this problem, and were only partially refunded. This policy compounded our frustration and sense of unfairness, a sentiment echoed by other guests who also decided to leave early due to this problem. Despite the enjoyable events, the health risks currently overshadow the benefits. I hope this review serves as a call to action for necessary changes to ensure the safety and well-being of all guests. If you must go to Co404 I’d recommend the Oaxaca location to avoid this issue altogether. I wish they had been transparent about this water problem when I asked them which location to choose prior to my booking. Last thing, if you're already there and you're already sick make sure you get lab tested at a place like Diagnosur instead of taking the first medication doctors throw at you. Antibiotic resistance is off the charts in this part of Chiapas because of the issues mentioned above.