Maya Knight
FCDO recommend all travel other than essential in Guerrero due to lack of stability across the state - which means your inssurance (medical or other are not valid) + incredibly un-accommodating owners, unreasonable and uncompromising + for surfers; troncones known for being super sharkey (multiple attacks - nowhere else in Mexico has had so many over last 10 years) - this was even more important for us to have valid inssurance Full details; You better make sure you read the small print! Not only is this place super expensive, but to book a room you are required to pay 50% deposit, which is huge and unheard of in Mexico. What’s worse is there’s a 30 day cancellation policy. 🤯 Me and a friend tried to cancel our rooms with 16days in advance (which is still a long time) and the owners refused to send us a penny back. They would undoubtedly have no problem filling the room and would be keeping 400 dollars of ours for not even staying. Yes I get it, it’s policy, but I work in events and with a lot of venues - and when you’re dealing directly with the owner, a policy is only as good as the will to enforce it. They were quite rude, unhelpful, and totally uncompromising which is super bad vibes. We explained to them that the reason we wanted to cancel was because as British citizens not a single travel inssurance policy is valid (due to the FCDO not recommending travel to this area) - the owners couldn’t care less. For them it’s black and white. You know those businesses comfortable with making money from people overlooking details or falling unlucky to things like this travel inssurance situation? This is them. I would be embarrassed to run my business like this, as think the humanity and understanding is taken out of the equation. So just make sure you know you’re happy to stay at the most sharkey point in Mexico, with selfish / solely money centred owners. They’ve twisted our arm, and we will be going to stay because we can’t afford to lose 400$ and book somewhere else, but seriously, wanted to put this review out as soon as possible so that others might not fall into the same trap. This is stark contrast to all the other wonderful places we’ve been staying recently, where the hosts want their guests to have a positive experience, help out and do compromise as are able to appeal to their kindness over making 400$ off some tourists. I was shocked.