Christof H.
Poorest possible experience This place has a bad location (Indian/arab quarter with a lot of dirty side streets). Unfortunately dirty conditions are also inside the case. In communal bathrooms I missed toilet paper, as well as I found not hygienic conditions. In my microappartment I got biten by bed bugs and reported this to the reception staff, as I left this place earlier as planned. The reception staff told me that they are very sorry about the bed bug problem and will refund my stay 100%. After I checked out, they told me via WhatsApp, that they changed their mind and will not refund anything. This is how customer service should not look like. So from my personal experience (and experience and in the backpacking industry) I can not recommend this place due to cleanliness, location and above all a not reliable customer service.