Jannina B
Oh how funny - my last post got deleted - i guess someone doesn't like that I am sharing my experience here - so here again: We booked a stay at Novovento for 12 days, really looking forward to the place itself and to wake up every day with this incredible view. Sadly, it wasn't at all as expected. Our room smelled really strange, and there was a bucket in one corner to collect water from a leak. The smell occured in the same area so that we assumed it might have to do with moist, mould or something similar. To bare with that, we had to sleep with open windows which was freezing cold (feb/mar). On top of that, the bathroom was completely mouldy. When we told Emelie about it, she did not at all try to find a solution and was instead just jelling at us (via telephone, as she was on holidays at that time). She told us that the bathroom looks like that since years, and that this is normal at the azores. So far, we have not had one other experience with mould at the azores in other homestays or public places. On top of that, she said, that the house is clean and that we were the first people complaining. I don't know what has happened since the last visitors, but the house was definitely not clean and the mould was nothing I wanted to deal with during my holidays. We booked directly via the website which I regreted at that time as I am sure that airbnb would have reimbursed us. In this case, we didn't get our 30% deposit back and Emelie threatened us to call the police cause we were leaving earlier. The worst customer service I've ever experienced. Attached are some photos so you can build your own opinion about it. I would definitely not recommend that place if you are looking for a relaxing, clean and friendly environment.