Laurecy
I was quite anxious to get there after reading all great reviews. It was more expensive than similar hostels in the same neigborhood but with so many good ereviews, I booked a room for me. I would arrive very early in the mornng so I decided to ask about storage room 01 day before my check-in date. and this is the reply I got: "Hi! Unfortunately we can not host you. Due to the local laws you have to be registered, but we’ve discovered some troubles with our system which isn’t working properly. We apologise for the inconveniences. We’ll send an email to the Ostrovok Support to solve this issue, but we would recommend you to find a place to stay.". Why did they not block the system to not accept new bookings. What if I have not asked about the storage room? on top of all these issues, they did not cancel my booking. They asked me to go to the venue and they would help me find another place. but if I did that, my card would had been charged. What a disaster on customer service. Never EVER, I would reccomend this place.