My Experience (1 Month Stay)

I stayed at Live It in Barcelona, near La Rambla, for one month, and unfortunately, my experience was extremely disappointing from start to finish. I had chosen this co-living space because of its central location and because it promised a professional, clean, and comfortable living environment. What I actually experienced was the complete opposite, unprofessional management, poor hygiene, and a total lack of respect for guests’ safety and comfort.

1. Wrong room and apparent mismanagement
When I arrived, I was assigned a completely different (and much smaller) room than the one I had booked and paid for. After several discussions with the staff, they finally gave me a key card to another room, only for me to open the door and find a man already staying there. He was as shocked as I was, and we had to return to reception together. On the way, he explained that the same thing had happened to him: he had originally been assigned a room that was far smaller and worse than what he had paid for. He had then been temporarily placed in a different room and allowed to stay there.

This made it clear that the co-living management seems to systematically assign guests to cheaper, smaller rooms than what they booked, then wait to see who complains before offering a solution. It felt extremely unprofessional, and almost like an attempt to scam people out of the full value of their booking.

2. Extra fees for their mistakes
After finally being given the correct room, I received an email asking me to sign a new contract and pay a €60 “room change fee.” I had not requested a room change, it was their mistake, and had to argue repeatedly to avoid paying.

3. Dirty, moldy, and unhygienic apartment
The apartment was filthy. The fridge was unusable, the kitchen greasy, and the bathroom covered in mold, including in the shower and on surfaces. The shower floor was yellow from lack of cleaning, and I could only shower with flip-flops. There was even mold in my room.

4. No fresh bed linen or towels
I slept in the same sheets for three weeks, despite asking six times via WhatsApp, phone, and in person for replacements. Only after repeated insistence did I finally receive fresh sheets. Towels were also stingy, I received only one towel instead of three. My roommates had similar experiences.

5. Unsafe and uncomfortable situation as a woman
One roommate invited three strange men to sleep in the apartment without my consent. I reluctantly agreed for one night, but he wanted them to stay for four nights. I felt completely unsafe, especially since I had already paid for only two roommates. When I spoke with reception, I was told overnight visitors are allowed for three nights without any verification of their identities, meaning I could be forced to share the apartment with strangers whose safety and background were unknown. On co-living, according to the website, no guests were allowed after 10 p.m. However, they do not care about that.