Kovalkova
I honestly didn’t want to write a negative review, but after what happened (and especially after how management handled it) I feel people should be warned.||When we arrived, we were told there was “quiet time” between 11 pm and 8 am. In reality, that was a joke. Staff and guests partied, shouted, smoked weed, and drank until 4 am every night. One morning someone even vomited in their bed, not exactly the peaceful retreat it claims to be. The property is in the middle of nowhere, with a construction site nearby. I understand the concept of being “a sanctuary from the world,” but constant noise defeats the point.||Drinking water wasn’t always available. Looking at other reviews, this seems to be a long-running problem they keep saying they’ll fix but never do. There are feral cats (which I personally like), but they often jump on counters and eat guests’ leftovers. Many guests don’t clean up after themselves ( dishes piled up, food left out, and even our food boxes were moved or used by others.)||The worst part was the bites. After the first night I woke up with itchy, painful welts. At first I thought it was mosquitoes, but there weren’t any. After the second night I had even more bites. On the third night, I found a bed bug in my bed at 1 am. That was it. I grabbed my things and spent the night outside on a bench because there was no way I could sleep in that bed. People were still partying loudly while I sat there until 6 am.||In the morning, I went to reception, spoke politely to the manager, told her I was leaving due to the bed bug infestation, and asked about a refund. She told me I’d need to go through Lastminute.com, gave me €4 to wash our clothes so we wouldn’t carry bed bugs to our next hotel, and advised me on shuttle times to leave that day.||To my shock, when I requested a refund through Lastminute.com, they told me the hostel claimed they “didn’t know I left” , which is completely untrue. Not only did I tell them, but they didn’t even go to the room to deal with the infestation, nor did they warn other guests in the same room. It seems they only act when people complain, and even then, they avoid responsibility.||The only positive experience was with Facundo, who drives guests to shops and the bus station. He was polite, helpful, and saved us when we got lost.||I didn’t expect five-star service, it’s a hostel, after all, and I could tolerate the noise. But bed bugs are unacceptable anywhere, and the dishonesty about my departure is the final straw.