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Review of The Tree House Hostel tenerife

Faustine Luell Angeles

Faustine Luell Angeles

So I booked a place at this hostel last minute since I'm already travelling around Spain. Unfortunately, I had a medical emergency and was rushed by an ambulance to the hospital. Doctors said I need to be repatriated with a medical escort so that's how serious my condition is. I sent a message to this property and explained the situation. Unfortunately, they didn't want to refund my money since it's just about an hour or 2 away from the 48 hours free cancellation. They even told me that if I leave a comment which is defamation in their opinion, would not be appreciated but their future customers. The reason reviews are created is to educate future clients about their experiences in a property. Everything I said are facts and not a form of defamation in any way. I just with the owner of this small family business won't suffer from any life threatening condition anytime soon and no one will be kind enough to help them because of their greed. Stay away from this property! If you encounter any issues, especially emergencies that are life-threatening, they won't even care or worry about you. They just want your money