piera fazi
Very dirty room. Hair everywhere; I found a dirty towel under the bed and a snack wrapper. Air conditioning was advertised, but only for a fee. I repeatedly asked about the lack of toilet paper in the bathroom, which was refilled the next day. Dear manager, regarding your response about my not staying in one of the rooms, I'm sorry to contradict you, but you need to double-check your reservations, since my name is there, indeed. Regarding your response to my negative review, I wanted to point out that I didn't use offensive words, whereas you did. I can advise you to be more humble and accept negative reviews to resolve the issue, rather than attacking the customer.
