Ivailo Tsolov
Staying for the 2nd time here, nothing better for this price. Although - completely impossible to sleep without earplugs, the street outside is extremely noisy, as well as every step in the appartment or every door being opened or closed is heard, as the doors have huge gaps (this can easily be fixed by covering the doors with an anti-audio covering and insulating the lower part). Cleanliness is 10/10, perfect. Customer service is polite but extremely EXTREMELY slow and not always adequate. In terms of Customer support nothing has changed in the last 6 months. I guess they are just understaffed and not managing to keep the workload, poor ladies. Still good value for its money. Nothing similar in this price segment (30-ish € per night). Just the noice problem needs to be fixed. Put some carpet on the floor. Fix the doors. And improve the customer service.