Adebisi Jacob
Terrible Experience – Stay Away from This Place Our experience at this hotel was a complete disaster. The staff are untrustworthy, and the place is far from secure. The manager was rude, aggressive, and lacked all sense of professionalism. We had booked a two-bedroom suite for four nights. Since we had to go to Johannesburg for a day, we informed the manager around 5:45 PM that our friend would come by to oversee moving our things from a single room to the suite. Despite our clear communication, he insisted we pay an additional R1300 for that day. We even offered R1000 to keep things peaceful, but he refused and threatened to remove our bags, knowing we had valuables. When we returned, we found our bag had been tampered with and our Rolex was missing. The box had been moved from where we left it, and it was obvious someone with access had gone through our things. After confronting the staff and involving private police, the watch suddenly appeared under a chair we had already searched—clearly a cover-up. It was only after they realized we were tech professionals from the UK and not just regular guests that they returned it. We never ended up sleeping there and had to book another place at our own cost. Since the original booking was made online, we didn’t get a refund—and just let it go to avoid further stress. This place is run by dishonest people with zero customer service. I wouldn’t recommend it to anyone. Avoid it completely.