My week in Laola was unforgettable, thanks to the people I met there. Truly unforgettable memories!
The host managers, Mimi, Margaux, and Susi, are incredible—always smiling, helpful, and going above and beyond to make sure our stay was perfect (despite the less-than-ideal conditions). A huge thank you to them for their presence and help. And above all, for their great humor!!
The surf coaches are also fantastic and very patient, which really helps us improve! A big thank you to Teo for that! I loved every session and the amazing atmosphere each time.
However, I'm only giving Laola 3 stars because I have to say I was very disappointed with everything else:
- The facilities are in a terrible state and completely neglected.
- I had a double room with a bathroom and toilet entirely outdoors (no roof). While this might seem exotic at first glance, it's actually a nightmare because the constant dust floating outside settles on our belongings and towels. All the plumbing is rusty or falls apart.
- The room doesn't have a fan, forcing us to sleep with the window open to avoid suffocating. The result: dust everywhere on the beds and our things, as well as mosquitoes and dampness.
- There are no closed closets to store our belongings (again, a very unpleasant feeling of constantly living in dust).
- The pools are dirty.
- The rooms aren't cleaned; only the bath towels were replaced on Wednesday and the bathroom was given a quick wipe. The ground is constantly dirty and dusty.
- We were asked to bring our own water bottles, but there were no water fountains available, and only the tap water in the two kitchens was drinkable, but it tasted awful! So be prepared to buy tons of plastic water bottles.
- We experienced several power outages.
- We also made our bathroom available to other camp guests who were unfortunately without water for 3-4 days and had no solution offered by Laola/Lapoint to resolve the problem.
- The food is good, but I find it very expensive for only one dish per meal (no dessert).
However, despite all these problems, I must say that what shocked and angered me most during my stay was the incompetence and absence of the Camp Manager (who, like the host managers, was housed on the campsite). This woman is ill-mannered, rude, and completely unresponsive to clients.
I've lost count of all the questions I asked her directly on the WhatsApp group or in private messages, which she never answered.
Perhaps the most unbearable thing was when she did answer (sometimes): no apology, no explanation, just flimsy replies to shirk responsibility or blame others. This is unacceptable.
No solutions are offered when problems arise. There's no communication, especially when it's important.
She didn't even show up on the first day.
In conclusion, even though I had a great week (thanks to the surf coaches and host managers, you deserve 5 stars 😉), I wouldn't recommend this surf camp. It's not the first surf camp I've attended, but it's my first with Laola, and I'm disappointed. I don't think I'll repeat the experience with that brand.